Working Together
What working with us actually feels like.
From the first call to long after the install.
Our services page covers what we can do — the shapes a project can take, the level of involvement, the deliverables. This page is different. This is how we work alongside you: the pacing, the communication, what to expect month over month. We take on a small number of projects each year because the relationship is the work. Below is what that looks like, in order.
The five chapters
A year together, in five parts.
The arc of a project, from inquiry to long after install. Open each to see what the chapter actually feels like.
Within one business day of your inquiry, you'll get a real reply from Savannah — not a form confirmation. The first call is free. There's no pitch. We're trying to understand what you're working with, what isn't working, and what you're hoping for. By the end, we'll know whether we're the right fit for each other.
After our conversation, we send a written proposal — what we'd take on, how it would be staged, what it would cost, and what the timeline looks like. It's not a sales document. It's a starting point we can adjust together, until we both agree it accurately describes the work.
During the project, the cadence settles into something you can rely on. Regular check-ins where we share what we're working on and what we need from you. Decisions in writing, so nothing gets lost in conversation. Site visits paced to the work, not to a script. Surprises shared the day we find them — not the day before install.
On install day, we don't hand you the keys and leave. The home isn't done until you've walked it with us, lived in it for a beat, and told us what's not quite right. Small adjustments happen on the spot. Larger ones get scheduled — quickly. The project ends when the home actually feels like yours, not when the invoice clears.
We stay in touch — not to upsell, but because the homes we make tend to evolve. A piece breaks. Something needs adding. A new room opens up. You have our number. The relationship doesn't end with the install; it just changes shape.
Our promises to you
What we hold ourselves to.
Every inquiry gets a personal response from Savannah, not a form confirmation.
Capacity is finite. We protect it so every project gets the attention it deserves.
Nothing gets lost in conversation. Every choice that shapes your home is documented and shared.
If something changes — cost, timing, scope — you hear it from us immediately, not at the end.
Not when the invoice clears, not when the install team leaves. When you walk in and it's home.
Where the work starts
Find your starting point.
Every project meets you somewhere on a spectrum of involvement — from a single room of focused consultation to a whole home, handled end to end. Our services page lays out that spectrum so you can find the shape that fits where you are.